Frequently Asked Questions
Shipping
As standard, we offer delivery within 3 - 5 working days for all customers in Germany, European Union, Switzerland and UK. In exceptional cases the delivery time of products may increase. To the US we offer delivery within 10-14 working days
Shipping rates can vary depending on your region and are calculated at checkout.
Germany
- Free shipping
International:
- Europe: 17,99€
- Switzerland: 24,99 CHF
- United Kingdom: 22,99 £
- United States: 40,99 $
Currently we deliver to Germany, European Union, Switzerland, United Kingdom and United States
We ship our goods in Germany with our shipping partner DPD.
Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.
Returns & Exchanges
Of course, we really hope that you like our products. However, we understand if you do not fit or like the items and will give you the option to return within 30 days of receipt. Please make sure to send the goods back to us in the condition in which you received them.
You can easily request your return via the Return Button in the footer of our website. Enter your order number and email and easily register your return. We will send you the return label after processing the request.
If you need help returning your items, please contact our customer service. You can reach our customer service by email at info@busyseason.de
Yes, returns cost 6,99€ within Germany as long as you use the return label that we send you via email. Return costs outside of Germany depend on your local post office.
For details, please see our Cancellation Policy.
The refund will be made immediately and at the latest within 14 days of receipt of your cancellation. We will use the same means of payment for this as you used for the original transaction. We may refuse to refund you until we have received the goods back.